Refunds and Disputes

1. Prepaid internet time

Unused prepaid time may be refunded or credited at reception if the session has not started and equipment was unavailable. Once a session has started, remaining time is generally not refundable except where we caused a material outage.

2. Printing and copies

Jobs already printed or copied are not refundable due to content mistakes you approve. We will reprint at our cost if the fault is clearly ours (wrong settings we chose, equipment failure mid-job).

3. Repairs and registrations

Deposits may be non-refundable after diagnosis has begun, as explained when you drop off a device or request a registration. Third-party fees already paid (for example filing fees) are usually not recoverable through us.

4. Online / card payments

Card and online payments are processed via RedFace Pay. If you were charged in error, contact us first with the payment reference. We will investigate and arrange a refund or correction where due. Chargebacks should be a last resort after contacting us.

5. How to raise a dispute

• Email msdlab333@gmail.com or call 0683536745.
• Include date, amount, payment reference, and what went wrong.
• We aim to respond within a reasonable time during business hours.